"Mu helps our development, QA and support teams throughout Juniper’s software development lifecycle and ultimately protects our customer’s revenue streams by ensuring Juniper products deliver a reliable and secure IP service foundation. "

Avi Avivi
Senior Director of High End Security Systems

Mu Dynamics' Professional Services Offerings

Mu Dynamics offers a comprehensive range of Professional Services including Kickstart and Health Check services leveraging our partnership with a number of leading professional services providers. Mu's Professional Services offerings are designed to help customers realize maximum benefit from custom-tailored usage of their Mu Test Suite.

After analyzing observations of dozens of deployments of the Mu Test Suite within major NGN service providers (e.g., VoIP, IPTV and IMS architectures) and the respective product and service reliability, available and security pain-points for many of our customers, Mu has built a portfolio of professional services offerings to help our customers meet these challenges head-on. These customizable Professional Services offerings help your business achieve operational goals with minimal growing pains and ramp time.

Kickstart Services

Two-day hands-on program to help customers quickly leverage the Mu Test Suite to discover and eliminate software weaknesses that undermine revenue-generating services and network infrastructure. Mu Test Suite automation, monitoring and reporting of application, product or service weakness are all covered to ensure the new customer is familiar with the Mu solution’s automated workflow. Read more about Mu’s three-phase Kickstart engagement plan here.

Health Check Service

Six months after initial Mu usage, license renewal, or the purchase of a new feature, Mu now offers its Health Check Service. After a period of initial use customers have mastered core functionality of the Mu solution and identified its applicability in the context of their business and operating environment. Read more about Mu’s Health Check service offering here.

The key to achieving customer satisfaction is through excellence in people, process and technology. Your organization’s first step toward operational peace of mind was the purchase of the Mu Test Suite. Beyond technology, Mu’s professional services team can additionally help to augment the people and process side of your deployment to satisfy your proactive service assurance needs. The end result is more robust NGN service deployments based on better quality products developed using the Mu solution throughout the vendor’s SDLC.

Mu-certified consultants will interface with your staff before and during the Professional Services engagement to document a comprehensive understanding of your intended usage of the Mu solution. A goal of every Professional Services engagement is to ensure that our customers’ usage of the Mu Test Suite’s varied product modules goes beyond simply navigating the Mu’s GUI-based web interface.

Mu-certified professional services consultants will impart an intimate understanding of how the Mu Test Suite is configured to push NGN service deployments and products to their absolute limits. Mu Dynamics’ Professional Service offerings will enable your staff to build best in class VoIP, IPTV or IMS-based architectures while increasing your peace of mind that no corners are being cut, or compromises being made in building IP products or deploying revenue-critical IP services.

Additional Services

Additional Services available from Securicon and Mu Dynamics Professional Services include:

• Web Application Security Health Check Services
• Software Fault Root Cause Analysis Consulting
• Mu Test Suite Laboratory Integration
• Security Optimized SDLC Consulting

Mu Dynamics and our professional services partner, Securicon manage all Professional Services engagements in a pragmatic and structured manner.

Mu Dynamics’ Professional Services deliver lessons learned through extensive successful product deployment experience at leading network operators as well as their vendors and suppliers. Mu’s Professional Services engagements are managed through three specific phases:

1. Engagement Planning: Engagements typically begin during an engagement planning call. This call ensures that Mu Dynamics and its customers share a common understanding of the project’s requirements and scope, methods of delivery utilized throughout the engagement, resources required, and the engagement schedule.
2. Engagement Accountability: Mu Dynamics remains fully accountable to the customer throughout Professional Services engagements. The assigned engagement manager will consult with the customer to establish a schedule and communications medium for status updates before, during and after a Professional Services engagement.
3. Engagement Review Process: All Professional Services deliverables are subject to a rigorous internal review process to ensure the highest level of quality. Upon completion of an engagement review process, final versions of all documents are made available to the customer in both electronic and printed format.

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• More details on Mu’s Test Suite Capabilities, Analysis Modules, and Product Demos are also available online.
• Click here to view a demonstration, and request an evaluation so you can start using your own Mu Test Suite now!

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