"As the editor of the SIP Torture Test, RFC-4475, I was particularly impressed with the Mu-4000 Analyzer at SIPIt 19, especially its dynamic ability to focus on meaningful tests that stressed elements far beyond basic parsing mechanics. I am suggesting new SIP analyses and tests for inclusion in Mu Dynamics' platform. "

Robert Sparks
SIPIt Coordinator and VP, R&D
SIPForum and Estacado Systems

Support Overview

Mu Dynamics Customer Care Center
Mu provides customer service through our Customer Care Center. For customer support or technical support related questions and issues, please contact the Mu Dynamics Customer Care Center for assistance.

Hours
Monday through Friday (excluding U.S. Holidays)
8:00 am - 5:00 pm Pacific Time (PT)

Phone

USA	1 866-276-4640
International	+1 408-329-6330

On-line Support Request Form

Mu Customer Support Overview (PDF)

Online Customer Care Portal
Mu Dynamics customers may use the Mu Customer Care Portal to open an on-line support ticket or check the status of a case.

Note: When requesting support via phone or on-line, be prepared to provide the following information for opening a new case:

1. Serial number
2. Detailed explanation of the problem experienced
3. Severity level and impact of the problem being reported
4. Events leading up to or activities being performed when the problem occurred
5. Export log files around the time the reported problem occurred (WebUI
   under Admin>Setup>Export Logs)
6. Analyzer software version (WebUI under System>Update)

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