"Mu helps our development, QA and support teams throughout Juniper’s software development lifecycle and ultimately protects our customer’s revenue streams by ensuring Juniper products deliver a reliable and secure IP service foundation. "

Avi Avivi
Senior Director of High End Security Systems

Support Overview

Mu Dynamics Customer Care Center
Mu provides customer service through our Customer Care Center. For customer support or technical support related questions and issues, please contact the Mu Dynamics Customer Care Center for assistance.

Hours
Monday through Friday (excluding U.S. Holidays)
8:00 am - 5:00 pm Pacific Time (PT)

Phone

On-line Support Request Form

Mu Customer Support Overview (PDF)

Online Customer Care Portal
Mu Dynamics customers may use the Mu Customer Care Portal to open an on-line support ticket or check the status of a case.

Note: When requesting support via phone or on-line, be prepared to provide the following information for opening a new case:

1. Serial number
2. Detailed explanation of the problem experienced
3. Severity level and impact of the problem being reported
4. Events leading up to or activities being performed when the problem occurred
5. Export log files around the time the reported problem occurred (WebUI
   under Admin>Setup>Export Logs)
6. Analyzer software version (WebUI under System>Update)

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