Support
At Mu Dynamics, we strive to provide outstanding customer service to our customer base, which includes hundreds of leading services providers, enterprises, application developers, software/hardware vendors, and government agencies.
View Mu Customer Care Support Plan »
Training Videos
Mu Dynamics provides a collection of interactive training videos. Some videos offer customers and prospects with a comprehensive, technical overview and basic understanding of the Mu solutions, while others provide customers with the latest tips and tricks in testing different use cases with the Mu Dynamics products.
Customer Care Portal
For licensed customers with portal login credentials, please use the online Customer Care Portal.
Email Online Support
For customers that do not have login credentials to access Customer Care Portal, please send details of your support issue and other pertinent information via email to support@mudynamics.com.
Customer Care Center
Hours: Monday through Friday (excluding U.S. Holidays), 8:00 am – 5:00 pm Pacific Time (PT).
- USA : +1 866-276-4640
- International: +1 408-329-6330
- Email: support@mudynamics.com
Note: When requesting support via phone or on-line, please be prepared to provide the following information for opening a new case:
- Serial number
- Detailed explanation of the problem experienced
- Severity level and impact of the problem being reported
- Events leading up to or activities being performed when the problem occurred
- Export log files around the time the reported problem occurred (WebUI
under Admin>Setup>Export Logs) - Mu Dynamics software version (WebUI under System>Status)
Product Release History
For a listing of all product releases and support updates, please view the product release history page.
