Testing for the Unexpected (part 1 of 2)
by Dave Kresse on 28 May 2009 - 09:15:25 AM
With the large increase in converged
application and service deployments (VoIP, IPTV, IMS, VPLS data services, etc.),
I am on the road talking with Mu’s operator, government and vendor supplier customers
on a consistent and frequent basis. When
I first came to Mu 18 months ago, much of my time was spent educating customers
on the reasons why they needed to complete their quality, security and
reliability testing strategy by testing for the unexpected.
Those initial discussions moved through why
the shift away from proprietary apps and infrastructure, to converged
services and apps running over IP required a different approach to
testing. Why it is no longer
sufficient to simply test for whether a product or service holds up under
expected inputs of “load,” or even lots of it. Why, in the world of IP, products and services
are subjected to a limitless set of variations in traffic, only very few of
which are actually “expected”.
And of course, the most enjoyable part is watching and documenting the significant and rapid – often six figures in less
than six months - return on investment realized by our customers. We now have more than 130 customer deployments
including all of the leading network operators and vendors in North
America. Using our solution,
customers now deploy products and services with higher quality and far more reliability – saving millions
of dollars in fixing production issues BEFORE they reached the field.
I started noticing several interesting
trends in our customers about six months ago, and it really hit home when I
spoke at the NAB show on IPTV testing a couple of weeks back. I will share more about these customer and prospect discussions later this week.
<to be continued…>
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